Proactive Complaints Management
Business Consulting in Nillumbik

LCM takes the stress and worry out of firm complaints for primarily aged protection providers as healthy as other industry sectors, leaving management free to get on with running their organization. Director Steve Aivaliotis has a wealth of experience in aged concern and is well recognized as expert in the sector. Steve Aivaliotis is one of the industry’s most experienced mediators and complaints specialists. He was previously senior consultant with Victoria’s Residential Protection Rights for 11 years. In addition to the expertise you will receive from Steve, LCM has an alliance with leading aged care law firm Russell Kennedy Solicitors aw.Ark.com.au. For many years while CEO of a Residential Aged Care organization and in numerous other capacities, Steve Aivaliotis has perpetual been the fore line person when a complaint and or contradict situation became difficult. His skills as a mediator and his aptitude to take people through a process has eternal been the definite way forward, whether that was with a resident or family members, a HR issue or busy with the Department of Health. Steve's knowledge of the industry puts him in a perfect position to help health and aged care providers. Steve Aivaliotis is the maximum experienced, talented and skillful mediator and complaints manager in the aged protection industry in Australia. If you want a problem solved quickly and effectively call Steve. He is respectful, knowledgeable, skilled at communicating, an excellent listener, creative with solutions, thinks incisively like a lawyer but compliant and innovative in his approach that will offer you the superior outcome for you, your clients and your business. He's the superior in the business and not just in aged care. He has experience in a wide range of business settings including retail.

Complaints Management aggressive, assertive. Conducting Effective Meetings Negotiations the art of getting results. To yield a complainant with access to an originate and responsive complaints handling process. Help an organization to create a customer focused approach to resolving complaints, and foster staff to improve their skills in active with their customers i.e. bear a basis for regular review and analysis of the complaints handling process and the resolution of complaints. Communicating assertively for some individuals' comes very naturally however for other individuals they need to work at this skill. Bullying awareness for staff and managers. Are your staff at all levels of your organization mindful of their obligations in handling customer complaints? We will work collaboratively with your organization in the complaints' resolution process that meets your legislative obligations and yours and your valuable customers’ needs and expectations. Complaints response training for management and staff. Assessing when senior management become involved in the resolution of complaints Training on legislative responsibilities for responding to complaints. This step in the process would only be impaired for those complaints that have not been qualified to be resolved by floor staff The aim of this step in the process would be to reveal the complainant that their concerns are being taken seriously LCM will utilize an open, transparent and impartial process for both your organization and your customer to resolve complaints issues. Coaching in timely and sensitive responses to complaints by management and staff. LCM will help your organization to manage those ongoing difficult customers that take up cherished staff time and continually complain no matter what you donate to resolve their complaints. Here at Proactive Complaints' Management (LCM), we are asked whether we have a quick guide to complaints handling. What can your organization expect from Proactive Complaints' Management? 1) An initial meeting with the pertinent senior staff of the organization to discuss and assess the appropriateness of conducting an investigation. Conducting Effective Bullying and Harassment Investigations This information sheet looks at the process of undertaking effective investigations and the process organizations should consider employing. A workplace investigation is stressful not only for the staff involved but also for the individual conducting the investigation. Issues to consider when an allegation of bullying and harassment are raised by staff. This information sheet looks at the process of undertaking effective investigations and the process organizations should consider employing. It should be noted however that the first action of any organization with a customer is to try to resolve any concerns in a collaborative manner however if your organizations efforts are to no avail and customers become threatening or abusive you have a correct to put in deposit some parameters to this type of behavior. When staff raise a concern or a complaint regarding bullying and harassment what is your process in dealing with this matter? The pa