Program It Pty Ltd
IT Services in Nillumbik

Our clients include ASL listed organizations, government departments and small to mid tier businesses operating in various industries, including health care, engineering and IT. We are proud of our high rate of client retention and the longevity of our client relationships and are happy to produce references. One of our two core products is the ET Solution, which we have utilized to meet our client’s needs for more than 16 years. The ET Solution is a highly flexible, comprehensive, out of the box IT Service Management (ism) software which can be tailored to suit any organization. By concentrating on these two core products, which are used continuously by our consultants, deprogram is qualified to consistently deliver efficient and on time implementations. Dimensional Insight are a global provider of integrated Business Intelligence and performance management solutions. Through following generation BI tools, they empower organizations with data aspiring decision making abilities. DI’s cost effective BI platform delivers performance dashboards, self service reporting, adhoc analytic and data integration capabilities to urge any technical or user defined requirement. EProgram have been in partnership with Dimensional Insight since 200. EProgram is committed to staff training, best practice systems, innovation and keeping abreast of industry developments. As such we are energetic members of the latter organizations: HDAA is an autonomous association specializing in the Service and Promote Industry. Our membership allows us to retain in touch with the latest releases of industry tools, seminars and workshops in the IT Service Management area. HDAA also provides us with an excellent forum in which to broadly collaborate to define and resolve critical issues facing the ism arena.

We yield the resources, consultants, software and customer urge solutions for Information Technology infrastructure, so that business managers can make quick and steadfast decisions. We bear you with both a technical and business overview of plausible solutions for your organization. Having a customized business intelligence strategy and the right software is key to your organization having the relevant information in fore of you at the right time, enabling smart business decisions faster. Starting with the DIVER PLATFORM we design and prosper an analytical and reporting solution unique to your businesses needs. EProgram will bear training to your organization to ensure whole understanding of DIVER and it’s reporting capabilities. We get to know your organization so we can identify best practice process improvements. Using the ET ism application, we tailor processes and systems that integrate into your business such as incident, problem, and change management so your IT service desk can produce effective service delivery and support. Every business is unique and our ism solutions are built to labor the way you do. Outofthebox reporting, labor flows and supple templates kick begin incident resolution by providing instant best practices for frequent and major incidents. Graphical visualization of affected configuration items, in depth reports, trend identification and root cause analysis provide successive analysis of problems and improvement of service levels. Diminish support costs and always increase service levels through the implementation of permanent solutions for recurring incidents with thorough root cause analysis. Immediately determine any effects and dependencies through graphical visualization of all configuration items (AI) and their relationship to each other, as well as service slick agreements, incidents, problems, changes and releases. Provide your Service Desk a fully integrated and centralized solution that allows users to design, implement, and manage service levels, as healthy as perform daily urge tasks, all from within one application. Amplify service levels and customer satisfaction through mealtime insight into trends and problem areas, thus providing your team the aptitude to minimize disruptions. IET ism Request fulfillment provides outofthebox best practices which permit IT to quickly and effectively define available services and related labor flows, publish in a service catalog, and automate accurate and timely fulfillment to users and customers. Reduce the cost of supplying goods and services to customers and end users through dynamic labor flow capabilities that automate and oversee the complete request and fulfillment processes. Amplify the value of IT to the business through entire insight and audit trails of all people, processes and communications, which allows for precious service delivery and continual improvement over time. Stiff ital integration enables the Service Desk to harness inside and historical knowledge into a central knowledge bottom to improve customer satisfaction and service levels. Decrease implementation costs and service interruptions by avoiding non compatible or wrong co